How do I return an item?
30-Day* Money Back or Replacement Guarantee
Spotted Horse offers a 30-day* money back or replacement guarantee on all
products. If you are not satified with your item(s), you
can return the merchandise within 30 days of purchase and we will issue
you an refund. Shipping charges are non-refundable. Defective
items can be returned for replacement. If a replacement is not available,
a refund will be issued.
*From Date of Purchase
NOTE: Any warranty
claim must be filed directly with the manufacturer.
To file a return with Spotted Horse, please
print & fill out the following form:
RETURN MERCHANDISE FORM
Download Form - MS Word
Download Form - PDF
Returns MUST be addressed to:
Spotted Horse LLC
713 East Greenville Street
Suite D, PMB 103
Anderson, SC 29621
Product(s) must be returned with all original packaging,
manuals and accessories. Any product that has
been phyically altered or tampered, in any way, is ineligible for a
refund or replacement. All returns must be received
within the 30-day period in order to be processed. Late
or incomplete returns may be subject to refusal. Customer is
responsible for all shipping charges associated with returning the
merchandise. Spotted Horse LLC covers shipping charges for replacements.
Spotted Horse LLC is not responsible for lost or damaged mail when
returning merchandise. Media (CD, DVD, Blu-Ray, Software, Video
Games, etc.) must be returned in unopened/sealed condition to qualify for
money back guarantee. Opened/unsealed Media can be exchanged for
same item ONLY. Consumable products (for instance, disc repair supplies)
must be returned unused to qualify for money back guarantee.